How your caller ID displays is crucial for outbound dialing campaigns. With the implementation of STIR/SHAKEN, businesses need to monitor, manage and mitigate negative reputations on their phone numbers.
T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?
As businesses continue to strive for compliance with the STIR/SHAKEN framework, Twilio announced it has achieved full compliance. These are some of the reasons it is important to work with trusted partners and software solutions.
Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.
Your calling attestation rating can make the difference in your calls connecting properly. Using our new Call Tester tool, you can test your phone numbers' attestation rating to ensure you are calling with confidence.
Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.
The holiday season generally results in an influx of sales, customer service requests and complaints. These factors can tax a limited call center that is not setup to scale. These tips can help your outbound call center operate efficiently for the holidays.
Catering to your consumer base helps to improve customer experience and improved interactions with your agents. While technology continues to evolve, implementing omnichannel contact center solutions is increasingly important.
Contact centers must exercise diligence to ensure success in modern dialing. With the implementation of STIR/SHAKEN, your contact center should ensure they are utilizing these best practices to stay compliant.
Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.