What Flagged Numbers Mean with T-Mobile Sprint Merger
December 22, 2021

What the T-Mobile Sprint Merger Means for Flagged Numbers

T-Mobile, after completing their merger with Sprint, has seen their market share improving over the past year. Seeking to provide 5G for all, T-Mobile is expanding their infrastructure. But how does this affect your business?

6 Factors That Influence Phone Number Integrity
December 8, 2021

6 Factors That Influence Your Phone Number Integrity

Ensuring your calls connect during your outbound campaigns is imperative. By maintaining phone number integrity, you can help to protect your business' reputation while also improving your connection rates.

4 Steps to Enhance Call Connection Rates
November 24, 2021

4 Steps to Enhance Call Connection Rates in Your Contact Center

Maintaining reasonable connection rates is imperative in a outbound dialing. Following compliance guidelines is a good start, but your contact center can do more to improve call connections. These tips can help your contact center go above and beyond.

Scaling Your Outbound Call Center for the Holidays
November 17, 2021

Scaling Your Outbound Call Center for the Holidays

The holiday season generally results in an influx of sales, customer service requests and complaints. These factors can tax a limited call center that is not setup to scale. These tips can help your outbound call center operate efficiently for the holidays.

Leveraging Omnichannel Customer Experience
November 10, 2021

Leveraging an Omnichannel Customer Experience to Enhance CX

Catering to your consumer base helps to improve customer experience and improved interactions with your agents. While technology continues to evolve, implementing omnichannel contact center solutions is increasingly important.

How to Ensure Success in Your Contact Center
November 3, 2021

How to Ensure Success with Your Contact Center

Contact centers must exercise diligence to ensure success in modern dialing. With the implementation of STIR/SHAKEN, your contact center should ensure they are utilizing these best practices to stay compliant.

FCC STIR/SHAKEN Implementations on Gateway Carriers
October 27, 2021

FCC Proposes STIR/SHAKEN Implementations with Gateway Carriers

Despite the implementation of STIR/SHAKEN, robocalls persist to plague US consumers. A loophole in gateway carriers has allowed scammers to continue with call spoofing tactics from overseas. The FCC aims to propose new regulations on gateway carriers.