Boost One Call Close Rates
June 2, 2021

Boost Your One Call Close Rates With These Tips

Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.

Robotexts Replacing Robocalls
May 26, 2021

Robotexts are Replacing Robocalls as SMS Spam Increases

With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.

7 KPI Metrics for Flagged Numbers
May 12, 2021

7 KPI Metrics That Indicate Your Numbers Are Flagged

Monitoring KPI metrics can provide valuable insight into areas to improve in your outbound campaign. One factor often overlooked is flagged phone numbers. These KPI metrics can help indicate if your phone number reputation has been tarnished.

5 Essential Elements for Outbound Campaign Management
May 5, 2021

The 5 Essential Elements of Proper Outbound Campaign Management

Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.

Call Authentication Overview and Future
April 28, 2021

Call Authentication Overview and Its Future

Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.

Sending vCard for Customer Outreach
April 21, 2021

Improve Your Outreach by Sending Customers Your vCard

Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.

Protect Your Customers If They've Been Scammed
April 14, 2021

How to Protect Your Customers If They Have Been Scammed

Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.

Fixing Unanswered Calls
April 7, 2021

Fix Unanswered Calls to Optimize Your Call Center

Communication is key in any call center. Making sure your calls are connecting effectively is imperative. These tips can help improve connection rates with your outbound and inbound calls to optimize your day to day operations.

Caller ID Could be the culprit
March 31, 2021

Calls Not Reaching Customers? Caller ID Could Be the Culprit

Are you having trouble getting through to your patients, customers or leads? It might be a case of a bad caller ID. The phone numbers you are dialing your customers with may be flagged or blocked resulting in lower connection rates.