Applying Behavioral Analytics to Combat Spam Calls

July 12, 2023

Applying Behavioral Analytics to Combat Spam Calls

The application of new technology is making strides in stopping spam calls from reaching consumers. Behavioral analytics is one of the new methods carriers and analytics engines use to protect consumers from robocalls.

Cultivating Patient Experience in Healthcare Contact Centers

July 5, 2023

Cultivating Patient Experience in Healthcare Contact Centers

Healthcare contact centers must overcome more difficulties than many others. Higher compliance standards and dealing with sensitive information means your contact center must utilize the right set of tools and resources to achieve success.

Why Your Caller ID is Essential for On-Demand Services

May 31, 2023

Why Your Caller ID is Essential for On-Demand Services

On-demand services cater to customer expectations. Setting your business apart from others in this competitive industry requires an exceptional customer experience. Having an accurate caller ID can ensure your customers are satisfied.

How Do Carrier Analytics Engines Label Scam Calls?

May 24, 2023

How Do Carrier Analytics Engines Label Scam Calls?

Carrier analytics engines (AEs) use algorithms and machine learning techniques to apply call labels and flags for spam and scam calls. These are some factors AEs look for and how you can safeguard your business from erroneous flags.

How Neighbor Spoofing Degraded Consumer Trust

May 17, 2023

How Neighbor Spoofing Degraded Consumer Trust

Abiding by ethical dialing practices is absolutely crucial in modern dialing. Scammers have used call spoofing and neighbor spoofing tactics to target consumers. These tactics make consumers wary of answering unknown calls.

Eric Troutman's Insights on Recent FCC Rulings

May 10, 2023

Eric Troutman’s Insights on Recent FCC Rulings

Telecom legislation is constantly evolving and expanding. As such, contact centers should be aware of recent changes. In a recent AMA, Eric Troutman discusses the latest FCC rulings, changes the the TCPA and new telecom legislation.