How Voice Impersonation Scams Exploit Generative AI

January 31, 2024

How Voice Impersonation Scams Exploit Generative AI

Generative AI is a powerful tool many businesses use to create unique content. However, scammers are also exploiting this technology to defraud consumers more efficiently. AEs are now combatting voice impersonation scams with adaptive AI.

Global Robocalls Are Reducing Trust in Phone Calls

January 24, 2024

Global Robocalls Are Reducing Trust in Phone Calls

Spam calls not only plague consumers in the U.S. but also affect citizens worldwide. While North America implements STIR/SHAKEN technology to mitigate scam calls, many countries struggle with the same problems.

How Do Call Intent Labels Affect Your Business?

January 10, 2024

How Do Call Intent Labels Affect Your Business?

Your caller ID speaks volumes to consumers. While most associate call labels as negative, they help build trust in consumers. While "warning labels" indicate potential fraud, "intent labels" simply show the purpose of a call.

Rich Call Data Registration for Caller ID Accuracy

January 3, 2024

Rich Call Data Registration for Caller ID Accuracy

Rich call data (RCD) allows carriers to display caller ID information more accurately during the call authentication process. Having an accurate caller ID instills confidence in wary consumers to answer calls from your company more readily.

Year in Review: How the FCC Targeted Robocallers in 2023

December 27, 2023

Year in Review: How the FCC Targeted Robocallers in 2023

While unwanted calls remain consumers' top complaint, the FCC took enhanced enforcement efforts to mitigate robocalls in 2023. These statistics and headlines are wrapping up the year in the fight against robocalls.

Why Financial Institutions Should Invest in Caller ID Trust

December 13, 2023

Why Financial Institutions Should Invest in Caller ID Trust

Financial institutions find themselves the targets of spoofing attacks and fraudsters due to the sensitive information they handle daily. Customers who trust your caller ID are more likely to answer calls from your organization.