Every sales agent strives to master the one-call close. While sales ability is a large part of this, equipping your agents with the right tools and training can vastly improve this KPI metric. Here are some tips to improve one-call close rates.
With increasing efforts from the FCC and telecom companies to crack down on robocalls, robotexts are on the rise. Many scammers are switching their tactics to target consumers with SMS messages instead of traditional calls.
As the FCC continues to push efforts to roll out STIR/SHAKEN, new tools are being rolled out. The Robocall Mitigation Database will be used to help mandate carriers which calls to allow and deny based on companies registered.
Monitoring KPI metrics can provide valuable insight into areas to improve in your outbound campaign. One factor often overlooked is flagged phone numbers. These KPI metrics can help indicate if your phone number reputation has been tarnished.
Outbound campaigns need proper planning in order to execute successfully. One often look aspect of campaign management should include phone number monitoring and management. Make sure your calls are being received by your customers when your agents are dialing.
Call authentication is slated to roll out to consumers soon. While the process is complicated and made up of a lot of moving parts, the three main areas of focus include subscriber vetting, phone number validaton and attestation levels.
Being proactive in business helps improve your company's reputation. As such, outreach to your customers helps to set your business apart. Using virtual business cards can help white list your phone number to ensure your calls are getting through.
Scammers are finding more sophisticated ways to target consumers. Many times masquerading as legitimate businesses. These tips can help your company mitigate blowbock in the event that your customers fall victim to a scam.
Communication is key in any call center. Making sure your calls are connecting effectively is imperative. These tips can help improve connection rates with your outbound and inbound calls to optimize your day to day operations.
Are you having trouble getting through to your patients, customers or leads? It might be a case of a bad caller ID. The phone numbers you are dialing your customers with may be flagged or blocked resulting in lower connection rates.