In 2020, online sales have skyrocketed largely due to the COVID-19 pandemic. The holiday season always creates an influx of inbound and outbound call volume for contact centers. Make sure your contact center is ready for a spike in call volume this holiday season.
Telemedicine is becoming increasingly popular among patients. Medical call centers need to adapt to these changes and adopt the latest technology to keep up with patient trends. Ensuring your calls are being received and your call center has the right tools to service patients is essential.
Robocalls have turned the convenience of modern cellphones into a nuisance at many times. Unwanted calls are plaguing consumers at increasing levels. With confidence in unknown calls eroding, businesses must adapt to maintain credible among wary consumers.
Building trust is the first step in long lasting relationships. Whether B2B or B2C, trust must be earned to create a loyal customer base. In telemarketing, your caller ID is the first impression, and a crucial aspect of developing your business' reputation.
Telemarketing often seeks to lower cost and improve profits. However some methods, although effective in the past, might end up hurting your business. Least call routing could be affecting your calls' attestation rating resulting in unwanted flags.