November 2, 2022
Your calling behavior affects the way your caller ID displays for consumers. Carriers and analytics engines will assign call labels or block calls that engage in calling practices that appear malicious or spammy.
October 26, 2022
The TRACED Act brought enhanced enforcement and fines for violating the TCPA. However this failed to stop robocalls. Now, the FCC is threating to remove non-compliance service providers from the Robocall Mitigation Database.
October 19, 2022
Educational institutions face a variety of challenges in operating a successful contact center. Getting ahold of your students in a timely manner is essential. These tips can help ensure your students answer the phone.
October 12, 2022
Call blocking and labeling came about to protect consumers from unwanted robocalls. While the roll out of STIR/SHAKEN has minimized call spoofing attemtps, it has done little to actually curb the threat of robocalls.
October 5, 2022
With the implementation of STIR/SHAKEN, call spoofing has declined. However, robocalls continue to plague consumers. Recent analysis of calls shows an alarming amount of robocalls are still getting signed by STIR/SHAKEN protocols.
September 28, 2022
Caller ID scoring helps terminating service providers determine the legitimacy of a call. Analytics engines and carriers use a variety of factors to score a caller ID. Your dialing hygiene can set your caller ID apart.
September 21, 2022
Staying on top of your phone numbers' reputation is essential to ensure your customers will answer the phone. Through proper management, monitoring, and auditing, you can ensure your caller ID appears accurately to customers.
September 14, 2022
Call blocking technology and mitigation efforts have evolved since the conception of the STIR/SHAKEN framework. Recently, ATIS approved the SIP 603+ header standard for call blocking notifications.
September 7, 2022
The ability to reach customers is essential in outbound dialing. Healthcare contact centers face a number of unique challenges in doing this. These are some tips to ensure your customers answer your calls.
August 31, 2022
Robocalls have been plaguing consumers for over a decade. Recently, the FCC and CRTC teamed up to combat robocalls. Signing a Memorandum of Understanding, the FCC, CRTC and 39 state attorneys will share information to stop robocalls.