November 20, 2019
The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.
November 13, 2019
Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.
November 6, 2019
Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.
October 30, 2019
During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.
October 23, 2019
Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.
October 16, 2019
Understanding the ins and outs of caller ID spoofing is imperative in protecting your business from scammers. Spoofing, although not an illegal tactic, is often used maliciously to try to deceive individuals in thinking a scammer is a legitimate business or organization. So what are the technologies and methods used in call spoofing?
October 9, 2019
Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.
October 2, 2019
Keeping your calling agents engaged and productive is essential for the success of your business. Selecting the proper sales productivity tools for your business helps to improve your agents morale and productivity.
September 25, 2019
Promoting your brand is a multifaceted process that involves gaining and retaining customers. Proper customer engagement helps to build your brand's reputation and increase loyalty for your existing customers.
September 18, 2019
Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.
