STIR/SHAKEN Blocking Business Calls

August 12, 2020

Robocalls are Declining, Are Your Business Calls Being Blocked Too?

There has been an unexpected decline in robocalls in recent months. While a large number of the decline is related to the Covid-19 pandemic, the STIR/SHAKEN framework is also accounting for some of the declining robocalls. Is your business prepared for potential blocked calls?

SMS Spoofing Targets Legitimate Organizations

August 5, 2020

SMS Spoofing Scams Target Reputable Organizations

Phishing attacks are one of the most common tactics scammers use to try to defraud consumers. SMS spoofing is just another tool scammers use in their arsenal to target customers and businesses alike. These are the common scams and targets of "smishing" attacks.

Top 5 Reasons Consumers Flag Nuisance Calls

July 29, 2020

Top 5 Reasons Consumers Flag Nuisance Calls

Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".

Caller ID Fraud Prevention

July 15, 2020

VINES Working Group Aims to Tackle Caller ID Fraud

Caller ID spoofing is one of the primary tools scammers use. However other types of phone fraud are utilized for different illicit means. The VINES working group aims to mitigate other forms of phone and caller ID fraud outside of the scope of the SHAKEN/STIR framework.

Call Compliance Regulations

July 8, 2020

Ignoring Call Compliance Regulations Will Destroy Your Reputation

Every call center should be aware of compliance laws. While the TCPA and DNC are known by almost everyone, there are industry and regional specific compliance regulations that could affect your business. Here are some of the major call compliance laws you should know about.

Vishing Scams Plague Consumers

July 1, 2020

Despite Legislation, Vishing Scams Still Plague Consumers

"Vishing", or voice phishing, are scams conducted via telephone to try to defraud consumers. Typically these employ caller ID spoofing or SMS spoofing to try to appear legitimate. While legislation to stop robocalls has been passed, this hasn't stopped the millions of scam calls annually.

Benefits of Blended Call Centers

June 24, 2020

The Business Enhancing Benefits of Blended Call Centers

Blended call centers provide opportunities to improve the customers' experience. Automated call routing and skill based routing ensures customers reach agents with the appropriate skill level to resolve issues. Outbound calls also benefit agents from enhanced data forecasting.

Call Origination Combats Robocalls

June 17, 2020

Call Origination: The Key to Stopping Robocalls

Robocalls continue to be a nuisance despite increased legislation. As a result, players in the telecom industry are developing technology that can block spoofed calls before they connect to the end user. The key to this technology is by authenticating the call origination of a phone call.

New Numbers Scam Likely

June 10, 2020

New Numbers Are Not Immune To Showing Up As Scam Likely

Purchasing numbers for your call center can feel like a fresh start for dialing. However most of the numbers purchased have likely been recycled. This can leave your business susceptible to dialing from numbers previously flagged and damage your reputation from the bad practices of the former owners.