Caller ID Builds Brand Trust

October 21, 2020

How Your Caller ID Builds Brand Trust

Building trust is the first step in long lasting relationships. Whether B2B or B2C, trust must be earned to create a loyal customer base. In telemarketing, your caller ID is the first impression, and a crucial aspect of developing your business' reputation.

October 14, 2020

Is Least Call Routing Flagging Your Phone Numbers?

Telemarketing often seeks to lower cost and improve profits. However some methods, although effective in the past, might end up hurting your business. Least call routing could be affecting your calls' attestation rating resulting in unwanted flags.

Enhanced Call Blocking Features

October 7, 2020

Carriers Roll Out Enhanced Caller ID and Call Blocking Features

While carriers are rolling out new features intended to protect consumers, some businesses may see side effects. New enhanced caller ID and call blocking features being implemented are intended to help consumers identify verified calls before answering.

Phone Number Monitoring Protects Reputation

September 30, 2020

How Phone Number Monitoring Protects Your Reputation

With increased regulations, call centers are having a harder time adapting and compete. Call spoofing and erroneous phone number flags are among the latest issues call centers have to deal with. Monitoring your numbers is key to protecting your reputation.

FCC Reassigned Number Database

September 16, 2020

Reassigned Number Database Aims to Minimize Unsolicited Calls

Everyone hates unwanted calls, but calls to the wrong numbers are just as frustrating. The FCC is mandating the creation of the Reassigned Number Database to help these issues. Companies can scrub their lists to remove numbers that have been recently disconnected or reassigned.

Dialing Architecture Ready for Attestation Rating

September 9, 2020

Is Your Dialing Architecture Ready for Attestation Rating?

Part of the call authentication features in STIR/SHAKEN is the implementation of attestation ratings in a phone call. This will help carriers identify the legitimacy of a caller's origin and authorize their use of the phone number and caller ID made on outbound calls.

Register Phone Numbers with CNAM

September 2, 2020

Why Organizations Should Register Phone Numbers with Carriers

Caller ID spoofing is a threat most businesses and organizations can face if they have contact centers. While there has been an uptick in legitimate businesses receiving flags on their numbers, one method to mitigate reputation damages is by registering your numbers with CNAM repositories.

Call Authentication in Modern Telephony Network

August 26, 2020

Call Authentication is Necessary for the Modern Telephony Network

Modern telephony has evolved quite a bit throughout the decades. Today VoIP is increasing becoming a popular option for calls due to its cost effectiveness. Call authentication is crucial to implement security, however this could hurt your business as well.