The trick is simple enough, but many still aren't taking advantage of a common telemarketing tactic. Local area match, or “neighbor spoofing,” gives your contact ratios a significant boost. Learn more about the impact this feature has on your outbound dialing and how simple it is to get started.
Is your call center adjusting to the changes taking place in the telecom spectrum? As more people transition away from landlines and onto mobile phones, you need to make sure to remain in compliance with the latest regulations.
The next frontier in telecom technology has arrived. Google’s new phone, the Pixel 3, offers callers the opportunity to screen calls with the help of AI. You have nothing to fear as long as you offer an honest product or service. If you don’t, though, your entire approach will need to change.
The history of caller ID is rife with wavering trust. While it was a helpful technology at the time of its invention, deceptive companies soon found ways around it. Read a brief overview of the history of caller ID and its place in the world of telecommunications today.
Running a thriving call center can bring tremendous benefits to your organization. As customers are the lifeblood of nearly every industry, having a dedicated team in place to handle all inbound and outbound interactions can bring a higher level of service that not all companies offer.