Stay informed to remain compliant, protect your reputation and keep your calls answered.
Your caller ID information is imperative for outbound dialing. As a result, you need to ensure your phone numbers are supporting your brand. These phone number managment tips can help ensure success in outbound dialing.
Rich call data, working with STIR/SHAKEN tokens, has the potential to revolutionize how caller ID displays. However, when it reaches consumers businesses should take steps to audit how their RCD displays on consumer phones.
Transparency in telecom has become an issues businesses should be aware of with the implementation of STIR/SHAKEN. Make sure your outbound numbers do not have erroneous or negative call labels when dialing your customers and prospects.
T-Mobile's efforts to protect consumers developed their robocall blocking technology "Scam Shield". As consumers receive more power to filter and block their calls, your caller ID is more important than ever when conducting outreach campaigns.
Dialing with flagged numbers will make it nearly impossible to reach new leads or even existing customers. However, dialing from an unknown number can be almost as detrimental. These are some ways flagged and unknown numbers affect answer rates.
Your brand reputation can be the deciding factor in the success of your outbound campaigns. While branding is essential, phone number reputation is often overlooked in this. These are some reasons why you should prioritize your phone number reputation.
Businesses with erroneously flagged phone numbers are having a harder time reaching their customers. But what determines a flag on a number? These are some of the ways calls get flagged, and how flags are actually scored.
Your caller ID is the first thing your leads and prospects see in an outbound dialing campaign. With our Device Cloud service, you can test your outbound numbers against real networks and devices to see how your caller ID will display.
Phone number flags have the potential to ruin your business reputation. But how do numbers actually get flagged? Understanding what flags on your phone numbers actually mean can help improve your dialing reputation.
Robocalls have lowered consumer confidence, especially in answering unknown calls. Throughout 2021, a variety of factors have affected the telecom space. These are some key trends and statistics you should be aware of for your contact center.
