Legislations geared at improving communication systems in the United States might help combat robocalls as well. 3 new Bills have been brought to the Senate, mostly aimed at expanding and improving communication infrastructure for US consumers.
Call authentication with the STIR/SHAKEN framework has many moving parts. The chain of trust between entities forms the bonds that hold authentication together. Authentication grades are provided based on the validity of data relayed between telecom authorities.
Call spoofing has been plaguing busineses and consumers alike in recent years. However scammers are becoming more keen on their tactics. Using information acquired from data breaches, enterprise call spoofing can target victims more precisely, resulting in greater losses from consumers and confusion for businesses.
Contact rate is perhaps one of the most critical KPI for call center managers to monitor. This can indicate misconfigurations in your dialing systems or campaigns. Additionally, bad numbers can be attributed to poor contact rates in an outbound campaign.
With the passage of the TRACED and DART Acts, the FTC is ramping up enforcement of robocall violations against consumers. In 2 major cases, companies engaged in fraudulent telemarketing activities have been fined and penalized for their actions.