Scammers are always looking for a way to get one over on consumers. It's becoming increasingly common for scammers to target healthcare entities with call spoofing to masquerade their legitimacy when conducting fraudulent activity.
There has been an unexpected decline in robocalls in recent months. While a large number of the decline is related to the Covid-19 pandemic, the STIR/SHAKEN framework is also accounting for some of the declining robocalls. Is your business prepared for potential blocked calls?
Phishing attacks are one of the most common tactics scammers use to try to defraud consumers. SMS spoofing is just another tool scammers use in their arsenal to target customers and businesses alike. These are the common scams and targets of "smishing" attacks.
Fed up with endless robocalls, consumers are not hesitant to flag numbers from unwanted calls. These calling techniques could be hurting your business and increase the likelyhood your numbers get flagged as "Spam Risk", "Scam Likely" or "Nuisance Call".
Using proper phone etiquette can dramatically improve your customer experience and conversion rates. Phone etiquette begins with your dialing lists, campaign setup and caller ID but ultimately ends with your agents' performance on the call.