When are Emergency Robocalls Essential to the Public?

Robocalls have become widely stigmatized in telecommunications, but now more than ever it has been deemed that they are an essential means of emergency messaging delivery. In light of COVID-19 the FCC has determined a criteria for the types of robocalls that are considered both legal and essential.

May 27, 2020

Segmenting Data for Call Center Campaign Management

Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.

May 20, 2020