The FCC has stepped up their efforts in enforcing penalties from the TRACED Act targeting robocallers. In their latest move to combat call spoofing, penalties will be issued on the first offence from the FCC bypassing the previous warning period for first time offenders.
Robocalls have become widely stigmatized in telecommunications, but now more than ever it has been deemed that they are an essential means of emergency messaging delivery. In light of COVID-19 the FCC has determined a criteria for the types of robocalls that are considered both legal and essential.
Data segmentation is an important aspect of a call center's campaign management. By refining your data and employing the proper tools and processes campaigns can be honed for better conversion rates. Using these guidelines can help improve campaign efficience and ROI.
Scammers often target healthcare organizations due to their reliability. Stealing phone numbers from hospitals and other legitimate organizations gives scammers a leg up in their attempts to deceive consumers. These are some of the recent healthcare related call spoofing scams.
Staying on top of employees while they are working from home can be difficult. Using the right incentive programs along with good communication and educational tools can help your call center excel with remote employees. These tips and tools can make your business successful.