September 20, 2023
While the telecom industry continues to combat illegal robocalls, consumers are still fed up with nuisance calls. Abiding by proper dialing etiquette can safeguard your business and build trust with your customers and prospects.
September 13, 2023
As the FCC seeks to put a stop to robocalls, it recently re-instated the Industry Traceback (ITG) Group to process traceback requests. Traceback requests are a vital process to identify and stop robocalls from reaching consumers.
September 6, 2023
Negative call labels can be detrimental to your business. Even legitimate companies can acquire flags on their phone numbers. As such, following proper dialing procedures and redressing behavior that could result in flags is essential.
August 30, 2023
Maintaining healthy dialing practices is the best way to safeguard your phone number's reputation. Phone number rotation is a method some telemarketers use to circumvent call labels; however, it can harm your dialing reputation.
August 23, 2023
Outbound dialing relies on an accurate caller ID. Following compliance standards, proper dialing habits, data management, working with trusted partners, and proactive monitoring ensures your caller ID remains acccurate across carriers.
August 16, 2023
Lead generation data is crucial for the hospitality industry to reach new guests. Using proper data hygiene, data collection procedures and an accurate caller ID can help engage new and existing guests more effectively.
August 9, 2023
Auto-warranty robcallers have been a plague on American consumers for some time. In a recent action by the FCC, a historic $300 million fine has been issued to a network of car warranty scammers targeting consumers.
August 2, 2023
Your caller ID creates an impression on leads before they answer the phone. Through proper caller ID management practices your contact center can ensure that your phone numbers display accurately across networks and devices.
July 26, 2023
Caller ID accuracy is imperative to ensuring your customers and leads answer the phone. Branded caller ID services can help businesses display personalized information for consumers. Caller ID monitoring can ensure your branding displays accurately.
July 19, 2023
Brand spoofing can damage your business' reputation, drive away your customers, and reduce confidence in consumers. First Orion has developed an out-of-band call authentication solution to combat brand spoofing attempts.
