How to Secure and Maintain Your Phone Number Identity

April 3, 2024

How to Secure and Maintain Your Phone Number Identity

An effective outbound dialing strategy builds consumer trust. Maintaining a positive phone number identity improves customer answer rates while building your brand's reputation in the eyes of your customers.

How Rich Call Data Will Enhance Outbound Call Security

March 27, 2024

How Rich Call Data Will Enhance Outbound Call Security

The telecom industry has given a greater focus on call security in recent years with STIR/SHAKEN technology implementation. Rich call data is one solution businesses and service providers can use to improve outbound call security.

Know Your Customer (KYC) Standards in the Telecom Industry

March 20, 2024

Know Your Customer (KYC) Standards in the Telecom Industry

Scammers continue to adapt to changes in technology and regulations. Businesses must remain vigilant in thwarting scams that can harm their customers. Adopting Know Your Customer (KYC) standards helps vet legitimate companies.

FCC Proposes Ban on AI-Generated Robocalls

March 13, 2024

FCC Proposes Ban on AI-Generated Robocalls

AI-generated robocalls have become a new threat to consumers as bad actors employ modern technology in their tactics. Recently, the FCC ruled in a unanimous vote that these calls violate the TCPA's existing regulations.

How Voice Impersonation Scams Exploit Generative AI

January 31, 2024

How Voice Impersonation Scams Exploit Generative AI

Generative AI is a powerful tool many businesses use to create unique content. However, scammers are also exploiting this technology to defraud consumers more efficiently. AEs are now combatting voice impersonation scams with adaptive AI.