Stay informed to remain compliant, protect your reputation and keep your calls answered.
First Orion's Branded Communication consolidates caller ID delivery across multiple networks and devices. Recently, they announced their Branded Communication capabilities have extedend to cover two-thirds of the US market.
Gateway providers are an essential part of the calling ecosystem, however they are often exploited by robocallers. The FCC recentely released a "Report and Order" to crack down on illegal robocalls coming from gateway providers.
A trusted caller ID can help ensure your agents reach your customers and leads successfully. In the era of STIR/SHAKEN, caller ID management is an essential factor in outbound dialing campaigns. These 5 steps can help.
Carrier's offer transparency to consumers through call labels and flags. For businesses, call blocking notifications are also essential to provide insight into when a call is blocked before reaching a consumer.
After analyzing robocall metrics, the FCC has updated their STIR/SHAKEN deadline for non-facilities-based providers to June 30, 2022. In addition to this, they are adopting stricter regulations for others originating robocalls.
Call labels and flags are helping to identify bad actors dialing consumers. Through carrier transparency, and ethical dialing efforts from legitimate businesses, consumers may feel more likely to answer unknown calls.
Rich call data has the potential to revolutionize how caller ID information is transmitted. But can RCD make it easier for scammers to spoof your brand? Brand spoofing threats are being considered in the implementation of RCD.
While STIR/SHAKEN was the much-awaited relief from spam calls, has it done its job effectively? Many spoofed calls have been blocked; however, consumers are still frustrated by an onslaught of robocalls after the implementation.
Consumers are understandably fed up with spam calls and robocalls. As such, they have lost confidence in answer their phones. Transparency through call labels by is one way telecom companies are seeking to instill confidence back in consumers.
With the implementation of STIR/SHAKEN, many businesses have become concerned their calls may be blocked. The FCC requires service providers to relay call blocking notifications to redress erroneously blocked calls.
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