January 11, 2023
Legitimate debt resolution call centers face a myriad of problems. Make sure your caller ID isn't one of them. These tips can help your contact center abide by industry best practices and protect your reputation.
January 4, 2023
While 2022 saw the rollout of STIR/SHAKEN, how did this effect robocalls to U.S. consumers. Analyzing the trends in STIR/SHAKEN implementation, robocall statistics and FCC enforcement efforst indicate what to expect in 2023.
December 28, 2022
Call authentication continues to face a number of issues even after the roll out of STIR/SHAKEN. The FCC is working with phone carriers to address issues with non-IP phone networks and how to implement authentication standards.
December 21, 2022
Rich call data has the potential to revolutionize how caller ID information is transmitted across carriers. The ATIS Robocalling Testbed recently added features to test rich call data among other features for SHAKEN compliance.
December 14, 2022
Vetting your customers is an essential aspect of protecting your business's reputation. vLEI is one method that can prove helpful for software companies to screen potential clients and weed out bad actors.
December 7, 2022
Contact centers frequently purchase new phone numbers for outbound campaigns. However, the numbers you purchase may come with a negative reputation. These tips can help you mitigate flags on newly acquired numbers.
November 30, 2022
Maintaining proper dialing hygiene bolsters the reputation of your business during outbound dialing campaigns. By abiding by ethical dialing practices, businesses can instill trust in consumers and experience higher answer rates.
November 23, 2022
Your caller ID matters in any dialing campaign. However, abiding by these dialing strategies can help in political dialing campaigns. Real-time monitoring tools can indicate if your caller ID receives flags.
November 16, 2022
The holidays pose a unique set of challenges for contact centers. However, these tips can help you train your agents for success. Maintain your phone number reputatation and equip your agents with the right tools to excel.
November 9, 2022
The real estate industry is competitive, so preparation is needed before you start your next outbound campaign. These tips help you maintain your phone number reputation in your real estate contact center.