Do you make use of CID and CNAM technology at your business? Nearly everyone uses these caller ID tools but they offer additional insight into people calling into your company. Make the most of this readily-available information in your call center!
Carrier block can have a massive impact on your outbound call center before you realize it’s happened. Learn more about what carrier block is, why it happens, and what you can get your employees back on the phones and dialing again.
You need to make use of a wide pool of phone numbers when dialing your database. As technology advances, consumers receive more and more control over the numbers that contact them. It’s easier now than before for your outbound number to end up on a blocked numbers list.
If you aren’t tracking the health of your caller IDs, your outbound dialing efforts are dead in the water. Find out a few ways you can keep an eye on all your marketing numbers and adjust to the ways telecom apps block potential incoming sales calls.
Over the past few decades, the advancement of telephony systems brought about a massive increase in spam calls. Companies tried various ways to keep these calls to a minimum, but they still dominate phone lines. SHAKEN/STIR is the latest technology advancement that hopes to help people avoid spam calls more effectively.