Nonprofit Telemarketing Campaign Essentials

April 8, 2020

Making the Most Out of Your Nonprofit Telemarketing Campaign

Are you conducting a nonprofit telemarketing campaign? These key tips can help you achieve better contact and conversion rates. Abiding by proper calling ethics in conjunction with the right calling script and reputation management can help your campaign excel.

Increase Answer Rates

April 1, 2020

Best Tools and Practices to Increase Your Call Center’s Answer Rates

Call centers rely on their ability to successfully contact and convert leads into customers. There are a variety of obstacles to overcome in order to achieve this however. These tips on proper tools and practices can help increase answer rates for your business and result in better quality lead management.

Caller ID Management in Remote Call Center

March 25, 2020

Caller ID Management Tips for Remote Call Center Campaigns

With a rise in the popularity of remote call centers, managing your outbound dialing campaigns is essential to ensure your business is hitting it's KPI marks appropriately. Caller ID management is one aspect of remote campaigns that is often overlooked.

How Call Authentication Works With SHAKEN/STIR

March 18, 2020

How Does Call Authentication Work With SHAKEN/STIR Framework?

Call spoofing has become a major problem for consumers. Scammers are using spoofing to hide their identities and masquerade as legitimate businesses or organizations. With the development of the SHAKEN/STIR framework, call authentication will help reduce scams by auto blocking spoofed calls.

Your Calling List Can Get Your Numbers Flagged

March 11, 2020

How to Avoid Getting Numbers Flagged From the Wrong Calling List

Your calling list is an essential facet of your outbound dialing campaign. However taking the time to prune existing list and the methods to acquire data can enhance your campaigns and build rapport. All too often, bad or poorly managed lists negatively impact outbound dialing campaigns.

How to fix scam likely caller ID

March 4, 2020

How Do I Fix My Caller ID Showing “Scam Likely”?

If your outbound number is showing a "scam likely" caller ID your answer rates will plummet and your business' reputation is at risk. While there are many ways your number can be flagged, the options to fix flagged numbers is limited. Find out the best strategies to prevent erroneous flags on your numbers.

Political Phone Banking

February 26, 2020

How to Use Political Phone Banking Successfully

During an election year, canvassing is crucial to spread your message to a targeted demographic. Political phone banking is one form of canvassing used to reach out to constituents for voter support, awareness or fund raising activities.

Enhanced Caller ID Benefits

February 19, 2020

How Will Enhanced Caller ID Benefit Your Business?

Several companies are working to roll out enhanced caller ID services. The ultimate goal is to provide consumers with branded company information to provide transparency and improve answer rates. Enhanced caller ID not only promotes brand awareness, but instills confidence by depicting authenticated calls to consumers.

Top Phone Scams of 2019

February 12, 2020

Top 10 Phone Scams of 2019

Phone scams have risen significantly in 2019. Scammers are using creative methods to deceive consumers and defraud millions of dollars. Robocalls and caller ID spoofing are some of the key weapons in a scammers arsenal to disguise as legitimate businesses or organizations.

VICIdial Integrations Business Management

February 5, 2020

Do Your VICIdial Integrations Protect Your Reputation?

VICIdial is an open source software that is used around the world to meet your dialing solutions. With its popularity, a variety of VICIdial integrations are available to customize your dialing solutions as needed. However, maintaining your business' reputation while using VICIdial is essential.