Call Blocking Apps Data

December 18, 2019

Call Blocking Apps – What Do They Say about Your Number?

With the upcoming implementation of SHAKEN/STIR, carriers are seeking data to collect data for numbers flagged as "spam risk" or "scam likely". Call blocking apps have this data already available for many carriers to use. However, fragmentation of this data could cause your phone numbers to display flagged on some carriers but not others.

TRACED Act Combats Robocalls

December 11, 2019

TRACED Act: Anti-Robocall Bill Passed by the House

The TRACED Act recently passed in the House and Senate and was signed into law by the President. With the passage of the TRACED Act, the FCC and carriers are on step closer to rolling out the SHAKEN/STIR framework to combat robocalls and scammers.

Virtual Call Center

December 4, 2019

Should Your Business Utilize a Virtual Call Center?

Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.

Telemarketing Script Could Get You Flagged

November 27, 2019

Your Telemarketing Script Could Get You Flagged

Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.

Do Not Originate Registry

November 20, 2019

How the Do Not Originate Registry (DNO) Combats Robocalls

The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.

Legal Call Masking and Spoofing

November 13, 2019

Why is Call Spoofing Legal? Ethical Uses for Call Masking

Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.

Most Out of Your Outbound Dialer

November 6, 2019

Get the Most Out of Your Outbound Dialer!

Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.

Holiday Call Backs for Customer Service

October 30, 2019

Managing Holiday Call-Backs for Customer Service and Sales Teams

During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.

Shaken/Stir Call Authentication

October 23, 2019

One Year Later, and SHAKEN/STIR is at Your Doorstep

Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.

Guide to Caller ID Spoofing

October 16, 2019

A Comprehensive Guide to Caller ID Spoofing

Understanding the ins and outs of caller ID spoofing is imperative in protecting your business from scammers. Spoofing, although not an illegal tactic, is often used maliciously to try to deceive individuals in thinking a scammer is a legitimate business or organization. So what are the technologies and methods used in call spoofing?