Utilizing a virtual call center for inbound and outbound calls can provide a number of benefits for your business. Not only do these help to cut overhead costs but when deployed correctly VCCs can also reduce your calling agent turn over rates.
Your telemarketing script is the introduction for your leads to your business. Employing a great script can be the difference in converting leads. Following call compliance and etiquette standards can also help reduce the likelihood of your outbound calls being flagged as spam or scam likely.
The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.
Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.
Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.