Automated processes make your life easier and increase your profits. Did you realize you can automatically swap out any blocked numbers when you integrate with Twilio and Nexmo? If you use these services you need to find out how this feature saves you a headache.
If you run a call center you understand the impact that excessive spam calls had on answer rates. It’s difficult to get people picking up the phone if they don’t know your number. How can you avoid looking like a spammer when outbound dialing?
Google’s latest feature for its Pixel 3 phone keeps it at the forefront of innovation. All Pixel 3’s shipped with a call screening feature that allows users a new way to preview a call before taking it. How will this impact call centers who rely on outbound cold calls for their sales?
Do you make use of CID and CNAM technology at your business? Nearly everyone uses these caller ID tools but they offer additional insight into people calling into your company. Make the most of this readily-available information in your call center!
Carrier block can have a massive impact on your outbound call center before you realize it’s happened. Learn more about what carrier block is, why it happens, and what you can get your employees back on the phones and dialing again.