Is your call center adjusting to the changes taking place in the telecom spectrum? As more people transition away from landlines and onto mobile phones, you need to make sure to remain in compliance with the latest regulations.
The next frontier in telecom technology has arrived. Google’s new phone, the Pixel 3, offers callers the opportunity to screen calls with the help of AI. You have nothing to fear as long as you offer an honest product or service. If you don’t, though, your entire approach will need to change.
The history of caller ID is rife with wavering trust. While it was a helpful technology at the time of its invention, deceptive companies soon found ways around it. Read a brief overview of the history of caller ID and its place in the world of telecommunications today.
Running a thriving call center can bring tremendous benefits to your organization. As customers are the lifeblood of nearly every industry, having a dedicated team in place to handle all inbound and outbound interactions can bring a higher level of service that not all companies offer.
Have you heard of call spoofing but don't have a full grasp on what it is or why it's used? Here's a breakdown on caller ID spoofing, neighbor spoofing, and how they're used both to increase answer rates, potential issues, and best practices when incorporating the technology.
Modern technology has made it easier than ever before to communicate with each other around the world. However, this same technology has also made it easy to ignore such attempts in communication. Thanks to the introduction of caller ID, you no longer need to guess who's calling you or what their motives are. This tech has helped many people avoid painful sales pitches or fraudulent scams over the phone when they have better things to do with their lives.
Finding ways to differentiate your company from a sea of competitors is an integral part of scaling your business successfully. While taking the time to evaluate and improve your products and services is a great way to start, being able to market those identifiers into a reputable brand effectively is what brings new business opportunities to your doorstep.
Over the years, we have become accustomed to having immediate access to unlimited stores of data right at our fingertips. Whether we're looking up client databases or social media profiles, having on-demand access to the information that's most important to us is vital in both our professional and personal lives. A great example of this technological convenience has been in the development and deployment of caller ID services.
Caller ID spoofing is the practice of falsifying caller ID information in order to disguise the actual identity of the caller. A lot of times, CID spoofing is done to extract sensitive information from customers and scam people.
As a telemarketer, you run the risk of heavy penalties that can run into thousands of dollars. Federal Trade Commission (FTC) can fine you anywhere between $100 and $1,500 per every call that's reported, if you end up being sued. While that is the worst-case scenario, there is still the risk of your numbers being blocked.