Do Not Originate Registry
November 20, 2019

How the Do Not Originate Registry (DNO) Combats Robocalls

The Robocall Strike Force, headed by AT&T and the FCC, tested the Do Not Originate Registry (DNO) to help prevent caller ID spoofing with astounding success. An estimated 90% in IRS scam calls was reduced by creating a registry of "inbound only" numbers for carriers to check against when an outbound call is placed.

Legal Call Masking and Spoofing
November 13, 2019

Why is Call Spoofing Legal? Ethical Uses for Call Masking

Call spoofing is often reported on in the news relating to cases of fraud or scams. However the act of spoofing or masking a number is not technically illegal. Here's how these dialing practices are being used ethically by some major business and services you might rely on.

Most Out of Your Outbound Dialer
November 6, 2019

Get the Most Out of Your Outbound Dialer!

Outbound dialing is an essential facet of many businesses. However, abiding by proper call ethics and keeping abandonment rates low is often a struggle businesses face. The key to overcoming this is selecting the right type of outbound dialer and configuring it correctly for your business needs.

Holiday Call Backs for Customer Service
October 30, 2019

Managing Holiday Call-Backs for Customer Service and Sales Teams

During the holiday season, frustrations can reach high levels with both consumers and businesses. The last thing people want to do is wait in lines or on hold over the phone. Implementing a system for call backs helps to streamline your service and prevent the need for customers to wait on hold.

Shaken/Stir Call Authentication
October 23, 2019

One Year Later, and SHAKEN/STIR is at Your Doorstep

Progress reports on the STIR/SHAKEN framework implementation are trickling in by major carriers to the FCC. AT&T and T-Mobile have recently submitted their expected timelines for rolling out testing and implementing these technologies to help filter out spoofing used by robocallers.

Guide to Caller ID Spoofing
October 16, 2019

A Comprehensive Guide to Caller ID Spoofing

Understanding the ins and outs of caller ID spoofing is imperative in protecting your business from scammers. Spoofing, although not an illegal tactic, is often used maliciously to try to deceive individuals in thinking a scammer is a legitimate business or organization. So what are the technologies and methods used in call spoofing?

Managing Call Center Outsourcing
October 9, 2019

How to Manage Your Reputation When Call Center Outsourcing

Call center outsourcing can be a great way to cut on costs and expand your business. However, maintaining your business' reputation can pose unforeseen challenges in this process. Finding the right strategy to manage your agents and reputation is key when deciding to outsource.

October 2, 2019

When Your Calling Agents Get Bored You Pay the Price

Keeping your calling agents engaged and productive is essential for the success of your business. Selecting the proper sales productivity tools for your business helps to improve your agents morale and productivity.

Best Voice and SMS API Services
September 18, 2019

What’s the Best Voice and SMS API Service for Your Industry?

Voice and SMS API services are becoming popular tools to enhance business operations and improve productivity and innovation. Determining the right api service for your business needs is essential to streamlining and simplifying the technology required to operate efficiently.