April 15, 2026
FCC’s April 2026 Crackdown: Call Center Compliance & Reputation Guide
Major FCC changes and proposals are influencing outbound calling right now, from increased enforcement for foreign call centers to stricter requirements around customer opt-outs. To stay compliant and maintain consumer trust, you should understand what’s going on in the industry and how it might affect your business.
Here’s everything you need to know for increased call center compliance:
The TCPA’s “Revocation” Rule Deadline
One of the biggest news stories at the moment? The expiration of the FCC’s limited waiver on the Telephone Consumer Protection Act’s Consent Revocation Rule, which was originally set to take effect on April 11, 2025, but was pushed back to April 11 of this year. (That said, certain requirements won’t be implemented until January 2027.)
The Consent Revocation Rule means businesses must take opt-out requests from customers more seriously. For example, if you receive a “stop” request from someone, you must honor it within 10 business days and prevent further outreach. Failing to stop communication could open your business up to non-compliance penalties.
FCC Targets the “Number Resale” Loophole
You should also be aware of changes to how phone numbers are assigned and resold. This is particularly important if you purchase numbers for outbound calling in bulk. The FCC is proposing new rules about how numbers assigned through the North American Numbering Plan Administrator (NANPA) are distributed.
The changes should help crack down on robocallers who purchase numbers from third parties. Scammers often buy numbers in blocks, ruin the reputations of these numbers, and then resell them to companies like yours. This can ultimately harm your business, so the planned changes are a positive step for call centers.
The FCC says:
“While bad actors can initiate an illegal robocall in a variety of ways, their efforts to deceive American consumers start with a telephone number. And that is what the FCC’s proposals focus on today.”
Transparency For Offshore Call Centers
The FCC is also planning to increase enforcement against foreign call centers associated with illegal robocalls. New proposals would require much more transparency when calls are handled overseas, which might impact your business if you rely on international third parties to handle customer outreach.
As part of this increased scrutiny, offshore call centers may be required to comply with certain standards, such as English proficiency, location transparency, and adherence to data security regulations. Agents may also have to offer an option to transfer calls to a U.S.-based team member if a customer requests it.
Branded Calling, Rich Call Data, and Attestation Ratings
As the FCC, carriers, and analytics engines continue to combat robocallers, many genuine businesses are getting caught up in the mix. For example, a company might receive a “scam likely” or “spam risk” call label even when its outreach is legitimate, which can negatively affect answer rates.
With stricter call authentication standards like STIR/SHAKEN now in place, carriers can verify who is calling and whether they’re authorized to use a number. Branded calling and rich call data (RCD) take this even further by displaying your business name, logo, reason for calling, and other information on caller IDs. As a result, customers are more likely to trust your calls and pick up the phone.
Something else to think about is your attestation rating, which is the level of trust carriers assign to your calls. Aiming for an A rating can increase the chances of your calls getting through to customers.
Potential RMD Removals
More carriers have received Robocall Mitigation Database (RMD) risk removal notices, according to a recent press release from the FCC. In total, 35 companies were asked to correct deficiencies in their filings or face being removed from the database.
FCC notices usually give carriers 14 days to fix any problems before enforcement action is taken. If they fail to comply, they risk removal from the RMD, which means other providers can block their calls.
The SIP 603+ Mandate
As well as targeting robocallers, the FCC has mandated that businesses receive notifications when their calls are blocked. The SIP Code 603+ standard will replace SIP codes 603, 607, and 608 going forward. It gives companies more visibility and helps them identify and improve any calling behavior that leads to blocking.
What is STIR/SHAKEN 2.0?
STIR/SHAKEN has undergone several updates since its implementation on June 30, 2021. Because of recent developments, it is often referred to as STIR/SHAKEN 2.0 by industry leaders today.
Non-IP Network Solutions
STIR/SHAKEN used to focus only on IP networks, but it has recently expanded to include non-IP networks. This can help prevent robocallers from routing calls via older infrastructure.
Third Party Signing Rules
Rules that went into effect in September 2025 limit how third parties can sign calls for STIR/SHAKEN authentication, which may improve trust and accountability.
Certificate Requirements
Carriers must comply with stricter requirements to receive and maintain STIR/SHAKEN certificates, such as keeping up-to-date forms on file with the FCC and having a valid Operating Company Number (OCN).
Expanded Carrier Implementation
STIR/SHAKEN will expand to include gateway providers that handle international traffic. This should reduce the number of robocalls that enter networks from abroad.
Other STIR/SHAKEN developments include updated guidelines and requirements for third parties when assigning attestation levels.
How To Adapt to Call Center Compliance Changes
With so many new regulations and industry updates, it can be hard to stay compliant. However, compliance ensures your call center operations continue as normal. For example, failing to pay attention to a carrier’s algorithm changes could mean that your calls get flagged as spam without any notice, making it difficult for your agents to reach customers. Caller ID Reputation (CIDR) can help you stay on top of everything with the following services:
- Proactive phone number monitoring
- Data-driven insights about call center compliance
- Rapid remediation if calls are flagged or blocked
- Auditing your branding caller ID across networks and devices
Ready to get started? Sign up for CIDR today.
