August 7, 2024
Call Remediation Made Easy With CIDR’s Managed Services
The rise of spam calls has annoyed consumers so much that many carriers and third-party apps monitor number activities and apply call labels to those that seem to operate abnormally. For example, a number that suddenly starts placing dozens of calls per day after months of inactivity might get a “spam risk” label. This and other labels help consumers avoid the risk of spam calls.
Unfortunately, carriers, third-party apps, and analytics engines don’t always accurately apply call labels. Legitimate organizations might find that they can no longer reach their contacts because a negative label has been added to their organizations’ outbound numbers.
Call remediation managed services can help you avoid this problem. First, let’s learn why flags happen and how they impact your business.
How Flagged Calls Impact Your Business
Think about the last time you got a call and your caller ID screen said “spam call,” “spam risk,” or something similar. What did you do? Like most people, you hung up because you didn’t want to expose yourself to a potential risk.
You already have personal experience that tells you flagged calls negatively impact businesses. But there’s plenty of data showing that these warnings hurt businesses.
Generally speaking, nearly 75% of consumers don’t answer calls from flagged numbers. And those that do answer? Many of them realize their mistake and hang up immediately. When your numbers have negative flags, the odds are not in your favor. You probably won’t reach many people on your contact list.
One study even shows that nearly 90% of consumers reject or ignore calls from unknown numbers, which is a good reason businesses should register rich call data for all of their outbound numbers.
How Do Calls Receive Flags?
As someone working with a legitimate company, you might wonder why you would need call remediation managed services. Why would your numbers get flagged at all? You’re not trying to scam anyone or bombard them with spam calls!
Phone numbers typically receive warning labels for one of two reasons.
Third-Party Apps
Today’s consumers have access to third-party apps they can use to report suspected spam. If a call annoys them for any reason, they can use an app to report your number. Once enough people submit reports, your number gets flagged.
Following ethical dialing guidelines and training your representatives to use empathy could help you avoid flags from third-party apps. Nothing guarantees that your numbers will remain untouched, though, so it’s a good idea to monitor them for flags.
Analytics Engines
Analytics engines monitor dialing behaviors to spot abnormalities that might indicate spam calls. You don’t have any control over what analytics engines will do. Some are highly sensitive, so they might apply a warning label to your numbers simply because you’ve been placing more calls than usual.
Since analytics engines don’t reveal how their algorithms work, you can only follow ethical dialing practices and hope for the best. Again, monitoring your numbers gives you the best way to identify flags before they harm your business.
The Importance of Call Remediation
Caller ID Reputation’s services can identify flags applied to your numbers, but that doesn’t immediately make it easier for you to connect with leads. That’s why you need call remediation and redress services to repair damaged numbers.
In the past, contact centers would often discard flagged numbers. Today, that approach could do more harm than good since maintaining ownership of your phone numbers can help improve your branding. Getting rid of problematic numbers might also do more harm than good. That’s especially true when you purchase new numbers to replace the old ones. Depending on where you buy new numbers, they could come with their own problems that hurt your dialing reputation.
Call remediation lets you keep your numbers. After all, repairing your damaged numbers is more beneficial than replacing them with new numbers.
With call remediation, you can repair the reputations of affected numbers, improve your dialing reputation, and increase trust among consumers.
Are You Tired of Remediating Your Numbers?
So, how do you rehabilitate numbers after a carrier, third-party app, or analytics engine flags them? Unfortunately, call remediation can take a lot of time and effort. When a number gets flagged, you have to place remediation requests with each carrier, call-blocking app, and analytics engine that shows the flag. Imagine going through that process when you have dozens or even hundreds of numbers. It’s a significant burden.
Caller ID Reputation’s Managed Services has a dedicated team of professionals who can submit remediation tickets on your behalf. Since the team has ample experience working with carriers and third-party apps, you can expect results without hassle.
Schedule a demo today to see how Managed Services can help your contact center remediate numbers and address other issues that might prevent you from reaching customers and leads.
